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Refund and Return policy

 

We aim to provide a great experience every time and we are committed to 100% customer satisfaction.

The best way to guarantee a great service is to review our policies while placing order and reaching out in case of concerns/queries.

Any Claim for replacement/refund need to report on email address orders@ezindiangrocery.com or by calling on 904-553-6822.

Replacement/Returns: (Applies to orders shipped by FedEx or UPS)

  • Items should be unopened/unused and in the original packaging to be returned.
  • To return/replace a non-perishable item, you must contact us within 2 days from receiving your order. Failure to report issues within 2 days of receiving the order will be at the loss of the customer.
  • Items cannot be returned unless the item is damaged/broken/spoiled/wrong/replacement is unsatisfactory.
  • A picture for a damaged/spoilt/leaking item is mandatory for all category items.

Refunds: (Applies to orders shipped by FedEx or UPS)

  1. Return label will be emailed from EZ Indian Grocery upon request when any item is eligible for refund.
  2. Once the returned item is received at our warehouse, it takes 1-2 business days for the refund to be processed and 2-3 business days for the refund amount to show up in your account.
  3. You’ll receive a refund in the form of your original payment.

Replacement/Returns(Applies to Locally delivered orders only)

We accept returns/replacements for all the items but depending on the category, products have different policies/requirements associated with them as shown below

  • Items should be unopened/unused and in the original packaging to be returned.
  • To return/replace a non-perishable item, you must contact us within 2 days from receiving your order. Failure to report issues within 2 days of receiving the order will be at the loss of the customer.
  • In the event you are dissatisfied with your purchase of a perishable item (vegetables, fruits, Deli, dairy, frozen foods etc.) is spoilt/wrong, you must contact us within 24hours from receiving your order. Due to the perishable nature of the products, we strictly do not accept returns/replacements beyond the timeline.
  • Items cannot be returned unless the item is damaged/broken/spoiled/wrong/replacement is unsatisfactory.
  • A picture for a damaged/spoilt/leaking item is mandatory for all category items.

Refunds: (Applies to Locally delivered orders only)

  1. Once the returned item is received at our warehouse, it takes 1-2 business days for the refund to be processed and 2-3 business days for the refund amount to show up in your account.
  2. You’ll receive a refund in the form of your original payment.

How to submit a complaint/Return Request?

  • Send us email at orders@ezindiangrocery.com or call on 904-553-6822  for any kind of queries/ issues/concerns with respect to orders problems, status and delivery. Customer can also Provide complaint through report order section on website home page.
  • Please provide the following information in your email: customer name, order number, product name and issue description.
  • Customer would be contacted through phone or email to address/resolve the issue. Please allow for a period of 5 to 6 hours for us to check and do the needful.

Ordering and Cancellation Policy:

Order placing and Modification:

  • Orders can be placed ONLY through ezindiangrocery.com website. Orders cannot be placed over the phone to avoid any item description confusion while placing order over phone.
  • Once an order has been placed and invoice has been successfully generated, it is not possible to remove any item. Customer can request any addition to order on orders@ezindiangrocery.com in reference to the order number. EZ Indian Grocery will try to add requested product if its available in stock and additional payment will be charge on original payment method.

Cancellation/ Reschedule:

All the cancellation/reschedule requests must be communicated by sending us email at orders@ezindiangrocery.com or call on 904-553-6822

  • Cancellations of order must be communicated to us within 6 hours of order placement. Order cancellation made within the timeline will receive a 100% refund.
  • Cancellation made after 6 hours of order placement will incur a 30% deduction fee from the total bill amount and you will receive 70% refund.
  • You may cancel your order up to 24 hours prior to scheduled delivery date. If outside of this timeline, we cannot guarantee the cancellation and refund.
  • You may reschedule your order up to 24hours prior to scheduled delivery date. If outside of this timeline, we cannot guarantee the change in delivery date and time.

Shipping Accuracy:

We guarantee delivery only to the provided address confirmed on the order invoice. Any change in the order’s address must be communicated to us 24hours prior to scheduled delivery date by sending us email at orders@ezindiangrocery.com or call on 904-553-6822

Delivery attempts:

Our delivery guarantee extends only to correctly addressed orders.

  • Delivery team will always send an email notification when delivery attempt is made.
  • Order will be left at the address and delivery notification will be sent to their email. We are NOT liable for unsuccessful/failed delivery attempt due to the recipient’s absence or delivery address was incorrect/incomplete.
  • In case of a missed delivery due to unsuccessful attempt (due to the recipient’s absence/wrong address/no response), extra shipping charges (depending on the location) will apply for a second attempt on the next possible day.
  • Due to COVID guidelines, all the orders(boxes) will be delivered at the lobby/reception/mail room area of the apartment buildings. If the address location is a house, then boxes will be left at porch area or at the front door.